Customer Feedback

"Gentlemen: Just a note to let you know that we recently received outstanding service from [site] in Murfreesboro, Tennessee.

I had a family medical emergency while Mr. Ellis Brandan was installing the windshield on my van. I needed to meet my young daughter at the doctor and was not able to use the van. Mr. Brandan volunteered to take me to the doctor's office to meet my family. My daughter and I appreciate him going the extra mile.

Again, we appreciate the service we received from [site], Murfreesboro, TN.

A very satisfied customer,

John G."

John G. – Murfreesboro, TN

"I am writing you in regards to a windshield that I had replaced. I had my windshield replaced in Worcester, Massachusetts.I just thought you would like to know what an excellent job these guys did! From my initial phone call to and through the installation of the glass, the customer service provide was second to none! Not only did i get a great price,I got a courtesy phone call from the tech telling me he was on his way over to do the job,and then i also got a call after the job was complete! Truly top notch...I am new to the area and own a small courier company. I will be using your guys for any glass replacement that i may need in the future and also will be telling everyone i know where to go to get the best in service and glass.

Thanks again for a job well done
Sincerely,

David B."

David B – Worcester, MA

"Ms Westfall coordinated the appointment for my day off and George the technician was so impressive with his professionalism, the technical aspect, as well as superbly POLITE! It was the best experience. Thank you."

Tina F. – Richmond, VA

"I was shocked at your willingness to quickly return to repair a gasket that had come off. No questions! Thank you for standing behind your work. Your tech, Steve B., was professional and friendly. I am pleased to be able to compliment you."

William M. – Orlando, FL

"I was exceptionally satisfied with my technician George F. He was very professional and performed his job to perfection. He also explained the warranty info as far as what is covered and what would not be covered in detail and made sure I was completely satisfied with the work before leaving by doing a once over with me regarding the service. Once again I was satisfied to the utmost and will be honored to recommend [site] to any of my family and friends that may be in need of service."

Barbara M – Richmond, VA

"John was extremely accommodating with my schedule. He was friendly and explained everything that needed to be done. He did an outstanding job and I can't thank him enough for bringing a smile to my face and sanity to a chaotic day!"

Maureen P. – Tampa, FL

"I had an installation today based out of Chicopee, MA. I wanted to let someone know how impressed I was with the service and especially the technician Ben. I wish I had his last name, but his service was outstanding. I am an installation manager for a service company and I continue have to work day in and day out to have my techs demonstrate and execute the exact type of service procedure that Ben completed today. He called in advance, introduced himself, shook my hand, covered the scope of work and cost before the install, completed the install, explained the safety wait time and other necessary precautions, explained the warranty and who I should contact if I have any problems, and completed the transaction and shook my hand again. First class all the way and I could not have written any better of a scenario. Please see that he is recognized for his outstanding efforts."

Derek W. – Chicopee, MA

"I was so surprised to learn that your personnel would come to our home and make the installation. The quick response, the hassle-free procedure made me a real fan of your company."

Richard F. – Rochester, NY

"Steve B. was great! He called and told me when he would arrive, and then he called when he was on his way. He was prompt, efficient, careful, and did a great job!"

Connie S. – Orlando, FL

"Your customer service was Excellent. Windshield broke yesterday evening and was repaired this morning. I am very pleased with the quality of service and how you all repaired my windshield in such a timely manner. Very Pleased. Will refer you to all my friends."

John M. – Ft. Myers, FL

"These guys are doing a great job! CSR's were very professional. Joe (the technician) is a find! He's only been with the company a short time, but was very proficient technically, and extremely professional, including his grooming and uniform, and informational."

Craig M. – Lakewood, CO

"Alex R. was my technician and he was awesome, very professional and meticulous. I am extremely pleased with his work. Thanks so much."

Linda N. – Gaithersburg, MD

"My tech was Steve B. Very courteous and extremely professional. He told me what needed to be done, how he was going to do it, and how long it would take. And he was right on target with the completion time. My first experience with your company leaves a good impression and I'll recommend you to my friends. Thanks!"

Jack W. – Orlando, FL

"Technician was courteous and came within the time frame given. Technician was professional and did a great and clean job."

David Y. – Pittsburgh, PA

"The entire process was handled with excellent customer service. Helen was very courteous and helpful on the phone. Jim D., my technician, was also very professional and courteous. It was an excellent experience all around. Thank you!"

John J. – East Hartford, CT

"Keith N. was the installer. He was very professional and informed me on how the installation would proceed. His work was very neat and when it was finished, was a top notch job. Terrific job on Keith's part. Thanks."

Thomas M. – North Canton, OH

"The technician was so nice, and the windshield looks beautiful! I had a problem with the wipers being out of alignment after-wards, and the technician came back the very next day and fixed them. Thank you for your excellent service!"

Laura W. – West Seneca, NY

"Keith N. did an excellent job of servicing the claim from the beginning to the end. I would use [site] in the future based on his customer service and professional approach to his work."

Wayne B. – North Canton, OH

"The technician was very polite and explained everything in detail. Would recommend [site] to do everyone's windshield."

Erica D. – Newburgh, NY

"Mia, Sherry, and Dwight did an excellent job handling my windshield replacement. I never thought the process would be easy and they made it just that. I will definitely recommend you all to friends and family."

Doug W. – Richmond, VA

"I dealt with Keith from Canton, OH - and he was excellent to deal with. Very personable, friendly, and knowledgeable. From the first phone call, then to the visit at the house, he was very respectful and down to earth."

Nate K. – North Canton, OH

"Rod M. did the installation. Rod did an excellent, thorough, and conscientious job. It was very evident that he is well qualified as he displayed his competencies during the install. Proper installation and customer satisfaction were his top priorities. He and his work exceeded my expectations. I also very much appreciated his professional, social, and communication skills. I was treated cordially and with respect. He took the time to explain and address any questions or concerns I had."

John B. – Canton, OH

"I really appreciated the friendly staff and attention to detail. I feel that I had a craftsman rather than tech."

M. Knopp – Columbus, OH

"Telephone rep Linda was very helpful and service tech Brandon did a great job. Overall experience with [site] exceeded expectations."

Mike R. – East Hartford, CT

"Both phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!"

Megan W. – Columbus, OH

"Brian was very nice and made sure that I was aware of the Safe Drive Away Time. I was very happy with Brian and [site]."

Deborah T. – Louisville, KY

"The technician, Derrick, was highly skilled, courteous, eager to help, and completed the work expeditiously. He was careful to remove my military base sticker, state inspection sticker, and city tag and place them on the new windshield. I genuinely appreciate his hard work and sensitivity."

Shirley F. – Springfield, VA

"Brian was very courteous and professional!! Thank you for an outstanding experience!"

Georgia H. – Louisville, KY

"David was professional and confident when he came to put in the windshield. He made me confident that he could do the work right."

Claire S. – San Antonio, TX

"Your service technician was fantastic. I would not change a thing."

Howard H. – Naperville, IL