Customer Feedback

"As a manager myself, I found the Manager/Tech very knowledgeable and very personable. I asked many questions, and he answered all my questions to my satisfaction. In addition, Helen, the Customer Service Rep. was very prompt and efficient. If I had employees like these, it would make my job much easier. Thank you and congratulations on two excellent employees."

Tom M. – Hartford, CT

"Well done, from start to finish. Helen, the woman who scheduled our service appointment, was most helpful. And Mark, who installed the new windshield, inspired confidence that our car would be good as new after he completed his careful work."

Chip G. – Hartford, CT

"John was very polite and very good at the work he performed. If all were as great as John, we would have a better world. Please let him know that he did a great job and was very caring about the vehicle that he worked on."

Ronnell D. – Tampa, FL

"Excellent service. Technician was fast, efficient and courteous. I would definitely use you again! Thanks!"

Brian Y. – St. Louis, MO

"Keith N. took my call, and was very courteous and went out of his way to pick up glass for me the same day I called. The technicians, Rod and Troy were very helpful telling me what I needed to do so that my windshield would not have pressure problems. Overall great experience from start to finish. Thanks!"

Daniel S. – North Canton, OH

"I just wanted to let your company know how pleased I am with how you handled the repair on my vehicle. The service rep, Shante, was very pleasant to communicate with; you can tell she works with a smile on her face. I got a lead call to let me know when the technician would arrive. The technician, Manny, was on time, explained the work and warranty, and did an impeccable job I am very pleased. I'll refer business to your company whenever I can. Thank you!"

David F. – Naperville, IL

"The technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site]."

John G. – Manchester, NH

"Ben, the Glass Tech, was very helpful in calling this morning and letting me know he was able to put me first on his list and would be able arrive in twenty minutes. Saving me time and travel to the shop. I previously was scheduled for a 3pm appointment today at the shop location and was very pleased [site] came to me instead. Very quick professional service, thank you Ben!"

Alcides S. – Chicopee, MA

"THANK YOU SO MUCH!!! This was a very painless and pleasant experience! I will recommend you to anyone that needs glass work!"

Caroline R. – Atlanta, GA

"The service technician, Ron, was very friendly, efficient, and helpful. He was professional and took his time to answer any questions I had regarding my new windshield. He was great!"

Catherine W. – Virginia Beach, VA

"My daughter changed to the wrong insurance company. Found out you get what you pay for. On Christmas eve. I tried to help her by calling Roger Phegley to find out who they would recommend to use to fix her windshield. They gave me your number. I called and got your salesman in the office doing paper work and he was so kind to help me. He set up a appointment for Monday. Monday afternoon a young gentlemen showed up at about 1:00 pm to put in the windshield. He was so professional and kind. He is an asset to your company. If anyone ever asks me where to get auto glass-work done I will give them your number... Thank you for being there for us. God Bless you all."

Melvin M. – Peoria, IL

"Jeremiah was very professional in every sense of the word-by far the best experience I've had with windshield repair/replacement."

Martin M. – Lakewood, CO

"Ben was very polite and responsible with all the work that needed to be done on my car. Thanks to him i found that my car was getting rust, and he fixed the problem."

Julio P. – Chicopee, MA

"From the first contact, to the courteous hand shake on the departure, I was thinking, wow, wish all my business transactions where this professional. I assure you that if I, or someone I know, ever needs glass service, [site] gets my voice and recognition. Great job! Thank you!"

Christian H. – Denver, CO

"Excellent job. I was very happy with my overall experience. The telephone representative was very nice and answered all of my questions. The technician was also very nice and did an great job on replacing my window. Thank you!!"

Janelle W. – Manchester, NH

"What a pleasant experience. The tech kept using my first name which actually made me feel like he was talking "to" me and not just there to do a job. He explained everything so that I completely understood the procedure. This was A+ service and I will recommend [site] to everyone. Thank you very much."

Sheri H. – St. Louis, MO

"My technician, Randy G. was the most courteous and informative technician I have ever dealt with. He explained every procedure and why, while I shared unpleasant experiences with him. He cleaned up well as if he was never there. If all your technicians were like him, your business would never go down. Please let him know I appreciate what a fine and professional person he was. This is someone who takes his job very seriously...:)"

Debra M. – Virginia Beach, VA

"We used [site] in Manchester, New Hampshire and Norm was our installer. He came right to our driveway which was great. He was terrific, polite, and friendly. He did a great job. I will be back on the road in no time. Thanks!"

Maria H. – Manchester, NH

"Great price and significantly cheaper than others. Fast and friendly service. Great experience."

Justin N. – North Canton, OH

"You folks do nice, neat, and competent work with talented, skillful, and pleasant technicians. This was my second window replacement and both were pleasant experiences."

Albert W. – Woburn, MA

"Ben was very professional, and knowledgeable. I was having my windshield replaced on my hatchback. My hatchback's door handle had been broken for months, when Ben had the door apart to fix the window, he went out of his way to fix my door handle too! I was very pleased! The extra effort was much appreciated as now I can use my trunk again."

Melissa A. – Chicopee, MA

"From the moment I entered the building these guys were eager to get to work and make me comfortable. Keith N. set me up in the lobby where I was able to work on my computer. I expected at least a 2 hour wait but in about 30 minutes Rodney informed me that he and Troy were finished and I just needed to wait the appropriate time before driving away. Great experience, would certainly recommend [site] to my friends or associates."

Frank M. – North Canton, OH

"We had our windshield replaced by [site] in the summer of 2009. This week, water started dripping inside the vehicle. Paul was our technician today. He explained the sunroof was possibly the cause, took time to test, seal, tighten, and explain the possible problem to me. He was very polite and courteous. And, did I mention the temps were hovering around zero this morning when he was here?! I would highly recommend [site]. Thank you."

Lori W. – Beloit, WI

"The technician was extremely knowledgeable and courteous. He made the experience extremely nice for me. He represented the company so well."

Lori K. – Laurel, MD

"Mia is an asset beyond belief, she made certain that my appointment was scheduled at a convenient time for me and followed up with me all through the process."

Paul G. – Richmond, VA

"I was absolutely 100% satisfied from the original phone call that was made. The technician who installed it was very knowledgeable and he explained each step of the installment. He did a beautiful job and it looked great when he finished.  He was extremely courteous and knew exactly what he was doing."

Eleanor G. – Ft. Myers, FL

"My technician was a young man named Randy and I did not get his last name, but he works out of Virginia Beach VA. I want you to know he was extremely courteous and professional in all regards. It is a pleasure to do business with people who know how to treat their customers and also provide great service. Additionally I spoke several times with a lady named Cindy in the same office who was very helpful and polite over the phone. All in all it was a great experience doing business with [site]. Thanks!"

William M. – Virginia Beach, VA

"Steve F. was the person who installed my replacement window. I was able to watch him work and was very impressed with his expertise, the careful nature of his work and the quality of the finished job."

Donald H. – Hartford, CT

"Robert G. and company were very experienced on motor home windshields and did an excellent job. Hard to find experienced and qualified workers for this specialized application."

George K. – Ft. Myers, FL

"I had used [site] before to repair my windshield. It was just a pin hole that they plugged up. And the windshield never cracked from it. This winter (2011) I got a crack in the front windshield. This time I wanted to come to the shop. I have never been so happy with the service from the initial call to set up the appointment, to Steve who installed the windshield. After it was installed, he came out & told me exactly what to do & what not to do. He's at the shop in East Hartford, CT. As much as this was a stressful time, they turned a bad situation into such a pleasant one. I would HIGHLY recommend [site] to anyone who would ask for a glass replacement place. They go above and beyond fantastic service."

Felicia V. – Hartford, CT